Shipping policy
We use multiple companies for shipping.
Depending on the size of your order, we will use USPS, UPS, GLS, DHL or PostNL.
Shipping time:
| USA | European Union | Other | |
|---|---|---|---|
| Mailbox package | 5 to 10 business days | 3 to 10 business days | 2 to 4 weeks |
| Small package | 5 to 10 business days | up to 5 business days | 2 to 4 weeks |
| Large package | 5 to 10 business days | up to 5 business days | up to 8 business days |
Returns
Undamaged, unused products can be returned within 14 days of arrival for a full refund minus shipping costs from and to the customer. Please contact us for instructions.
Return address
Chess-Steps
Waalstraat 169-1
1079DZ Amsterdam
Netherlands
About us
The company Chess-Steps is responsible for distributing and promoting the brand Chess-Steps, also known as 'The Steps Method' or 'de Stappenmethode'.
For questions or feedback, please e-mail info@chess-steps.com
Payment & shipping
